Kill!

[ebonlock]

So I ordered something rather expensive with the hope that by having it shipped 2nd day UPS I would be able to track it and sign for it and know it would be safe. Big mistake. After waiting a few extra days after it was supposed to arrive I attempt to find a number to call on the site I ordered from. No luck. Finally I use a default number and talk to a nice man who gives me the correct number. I call and talk to a nice lady who tells me it was already delivered on the 6th. I say, no it wasn't. She checks with UPS, they claim they left it on my door. I say, no they didn't, and that I live in a gated complex and they would've had to call me or the manager to even get in the place. Nice lady transfers me to someone else. Second nice lady tells me the same thing, I tell her the same thing, she puts me on hold. When she comes back I ask why I wasn't required to sign for said package (as is standard UPS procedure), she has no answer, but says she'll ship me another order, expedited. I ask if I can get the tracking info for it, no go until after the order is placed. I will be calling back for the tracking number later today. I am now wondering if stupid UPS person either stuck said package out on top of the mail boxes, or did manage to somehow get into the complex and put said package at the manager's office. As I live next door to the manager, I should think he'd tell me by now.

Comments

[branwynelf.livejournal.com]

My digital camera was left on the doorstep - Steve was not only home, but he was at his computer. The UPS guy knocked, and by the time Steve got to the front door, the guy was almost back into his truck. Steve saw the parcel, didn't bother calling him back over.

I was REALLY tempted to call UPS and file a claim on their insurance, I tell you ...

[ebonlock.livejournal.com]

I was REALLY tempted to call UPS and file a claim on their insurance, I tell you ...

You are a better woman than I for resisting that temptation. Why is it so goddamn hard to get a signature? I mean the UPS guy at work is fanatical about it. If no one's home leave a notice, I don't mind going to the main office if need be, just to know my packages are safe. *sigh*

[branwynelf.livejournal.com]

I'm sure there are many who file claims for "missing" parcels when signatures aren't obtained, but I'm equally sure there are a lot of people who don't bother.

My guess? The UPS guys know the stats on how many people file claims, and are on "once you're done delivering all this stuff, you're done for the day" - and balancing the two, they know that if they wait at the door for every parcel, the day will end sometime around 8pm, versus if they have a claim filed against them once a month (or whatever) it won't really affect their job security.

I'm sure UPS wouldn't care to confirm these suspicions though!